1. Pro Card Reader & Holder: Designed for professionals on the go, the Pro Card Reader supports CF Express A/B, SD, and TF cards. It features high-speed USB 3.2 10Gbps transfer rates, durable construction, smart LED indicators, plug-and-play connectivity, and simultaneous multi-card reading capabilities.
   

1. Duo Card Reader & Holder: The compact Duo Card Reader is perfect for travelers, supporting SD and TF cards. It offers high-speed USB 3.2 5Gbps data transfer, easy-to-read LED indicators, and plug-and-play functionality.
   

What types of cards can the Duo Card Reader read, and what systems is it compatible with?

1. UHS-II and UHS-I Standards: Including SDXC, SDHC, and SD Cards, providing flexibility for both high-speed and standard-speed data transfer requirements.
   

1. Micro SD Support: Works with UHS-II and UHS-I Micro SDXC, Micro SDHC, and Micro SD Cards, catering to devices that utilize micro-sized storage options.
   

Supported Operating Systems:

1. Windows: Fully compatible with Windows 7 and above, ensuring broad accessibility for PC users.
   

1. Mac OS: Supports Mac OS 10 and above, catering to the needs of Apple users.
   

1. Linux: Designed to work seamlessly with various distributions of Linux, providing versatility for users of open-source operating systems.
   

1. Android: Compatibility with Android devices allows for flexible use with smartphones and tablets, enhancing the card reader’s utility in mobile scenarios.
   

This range of compatibility ensures that the Duo Card Reader is a highly versatile tool for data management, catering to a broad audience of users across different devices and operating systems.

 

What types of cards does the Pro Card Reader support, and what operating systems is it compatible with?

1. CF Express Cards:
   

1. Type A
   

1. Type B
   

1. SD Cards: Compatible with the UHS-II, SD 4.0 standard, including:
   

1. UHS-II SDXC, SDHC, SD
   

1. UHS-I SDXC, SDHC, SD
   

1. Micro SD Cards: Supporting both UHS-II and UHS-I speeds:
   

1. UHS-II Micro SDXC, Micro SDHC, Micro SD
   

1. UHS-I Micro SDXC, Micro SDHC, Micro SD
   

Supported Operating Systems: The Pro Card Reader is designed for broad compatibility across various operating systems, ensuring seamless integration into your workflow:

1. Windows: Fully compatible with Windows 7 and above.
   

1. Mac OS: Supports Mac OS 10 and above, catering to Apple users.
   

1. Linux: Designed to work with Linux, providing flexibility for users of open-source software.
   

1. Android: Compatible with Android, allowing for easy use with smartphones and tablets.
   

This compatibility range ensures that no matter your device or operating system, the Pro Card Reader is a versatile tool for managing digital content across different platforms.

Troubleshooting

My computer does not recognize the card reader. What should I do?

1. Ensure the USB cable is securely connected to both the card reader and the computer.
   

1. Try connecting to a different USB port.
   

1. Restart your computer with the card reader connected.
   

1. Check if the memory card is correctly inserted and supported by the reader.
   

Data transfer seems slow. How can I improve it?

1. Verify that the USB port on your computer supports USB 3.2 for optimal speeds.
   

1. Check the card’s speed class; slower cards may limit transfer rates.
   

1. Ensure that the card reader is not overheating you can disconnect and cool it down for some time before starting the process again. 

The LED indicator does not light up. Is the card reader working?

1. Ensure the card reader is properly connected to a power source via USB.
   

1. Test with another USB cable or port.
   

1. If problems persist, contact customer support for assistance through this link. 
   

Q: How fast can I transfer data with these Freewell Pro/Duo Card Readers? 

A: Both card readers support USB 3.2. Pro Card Reader enables data transfer rates of up to 10Gbps. Duo card reader's data transfer rates are up to 5Gbps.

Q: Can I read multiple cards at once with the Freewell Pro/Duo Card Reader? 

A: Yes, the Pro Card Reader allows for simultaneous reading of up to 4 different card types on a desktop. Duo card reader can read 2 different card types simultaneously.

Q: Do these Freewell Pro/Duo Card Reader readers require any drivers or software? 

A: No, they feature plug-and-play connectivity, requiring no additional drivers or software for Windows, macOS, and Linux systems.

Q: Are the Freewell Pro/Duo Card Reader durable for travel? 

A: Yes, both card readers are built with a durable design, suitable for on-the-go use. The Pro model also features a robust Aluminum Alloy body.

Q: How do I know if Freewell Pro/Duo Card Reader my card is being read or data is being transferred? 

A: Both models come with smart LED indicators; a steady blue light signifies a connection, while a blinking blue light indicates data transfer.

Q: Can these Freewell Pro/Duo Card Reader handle high-capacity memory cards? 

A: The Pro Card Reader has been tested with cards up to 2TB, ensuring compatibility with high-capacity storage needs.

Q: Can I use any type of memory card with the Freewell Pro/Duo Card Readers?

A: The Pro Card Reader supports CF Express A/B, SD, and TF cards, while the Duo Card Reader is compatible with SD and TF cards. Ensure your cards are within these types for seamless compatibility.

Q: How do the LED indicators work on Freewell Pro/Duo Card Readers? 

A: The LED indicators provide real-time status updates: a steady blue light for device connection and a blinking blue during data transfers.

Q: What should I do if the card number format doesn't match my records? 

A: Card readers can be programmed to read numbers in different formats. You might need to reprogram your card reader or use software settings to adjust the number format from hexadecimal to decimal, for example.

 

Q: My Freewell Pro/Duo Card Readers isn't working as expected. What should I do? 

A: Troubleshooting steps include checking if the device is properly connected.

 

Q: Why does my Freewell Pro/Duo Card Readers get warm or hot during use, and is this a cause for concern? 

A: The warmth you feel from your card reader during operation is due to electrical resistance, a natural process where electricity flowing through the device's components converts some energy into heat. This effect, known as Joule heating, is typical in electronic devices, especially during intense tasks like high-speed data transfers. While a certain amount of heat is normal and not harmful, excessive heating could suggest issues with heat dissipation or environmental factors affecting the device's cooling. It's recommended to use the card reader in well-ventilated spaces and to monitor its temperature. If it becomes excessively hot or malfunctions, disconnect it, allow it to cool, and consult technical support if necessary. This ensures both the longevity of the device and your safety.

 

Q: Can the Freewell Pro Card Readers read all types of cards on different devices such as Android, iPhone, and Desktop? 

A: Our comprehensive testing shows the Freewell Pro Card Reader's compatibility across various devices with notable differences: On desktop computers, it's capable of reading all 4 card types (CF Express A/B, SD, and TF) simultaneously, maximizing efficiency for data management and transfer tasks. Similarly, on a Samsung S24 Ultra, the card reader maintains this impressive capability, reading all 4 card types at once. However, on an iPhone 15 Pro Max, the reader supports CF Express A, SD, and TF cards. This distinction ensures users across different platforms can rely on the Pro Card Reader for their specific needs, though with varying degrees of compatibility depending on the device used.

In our testing, the Pro Card Reader's inability to read CF Express B cards on the iPhone 15 Pro Max, despite full functionality on desktops and the Samsung S24 Ultra, primarily stems from limitations within the iPhone itself. These restrictions could be related to hardware support, power requirements, and the iOS system's software limitations, which may not fully support CF Express B card protocols or require more power than what the iPhone can provide for external devices. Additionally, the iPhone's interface specifications and the absence of necessary drivers within iOS to recognize CF Express B cards contribute to this compatibility issue. It's important for iPhone users to understand that these limitations are device-specific and not a reflection of the card reader's capability. For optimal use of the Pro Card Reader with all supported card types, including CF Express B, we recommend using devices that fully support these cards' requirements.

Q: Why can't the Freewell Pro Card Reader read CF Express B cards on my iPhone 15 Pro Max, while it works on other devices? 

A: In our testing, the Pro Card Reader's inability to read CF Express B cards on the iPhone 15 Pro Max, despite full functionality on desktops and the Samsung S24 Ultra, primarily stems from limitations within the iPhone itself. These restrictions could be related to hardware support, power requirements, and the iOS system's software limitations, which may not fully support CF Express B card protocols or require more power than what the iPhone can provide for external devices. Additionally, the iPhone's interface specifications and the absence of necessary drivers within iOS to recognize CF Express B cards contribute to this compatibility issue. It's important for iPhone users to understand that these limitations are device-specific and not a reflection of the card reader's capability. For optimal use of the Pro Card Reader with all supported card types, including CF Express B, we recommend using devices that fully support these cards' requirements.

Q: Do the Freewell Pro/Duo Card Readers support CFast 2.0 cards? 

A: No. The Pro Card Reader & Duo Card Reader both do not support CFast 2.0 cards. Users requiring CFast 2.0 card compatibility will need to look for alternative card reader options specifically designed to support the CFast format.

Q: Why do my memory cards fit loosely in the Pro or Duo Card Reader?

A: When designing our Card Reader holder, we adhered to the industry-standard dimensions for memory cards: CFexpress Type A (20 x 28 x 2.8 mm), CFexpress Type B (38.5 x 29.8 x 3.8 mm), SD cards (24 x 32 x 2.1 mm), and Micro SD cards (11 x 15 x 1.0 mm). However, some card brands may exhibit slight variations in size due to manufacturing tolerances, which can affect how snugly the cards fit into the holder. This discrepancy is on the card manufacturers' side, and we recommend reaching out to them if you experience issues with card fit.

 

Q: Why is my Freewell Pro 10 Gbps Card Reader not reaching its maximum transfer speed?

A: The advertised 10 Gbps speed of our card reader translates to a theoretical maximum of 1,250 MB/s. If you're experiencing speed issues, it could be due to factors like the USB port's capabilities of your computer If it's not a USB 3.1 Gen 2 or a Thunderbolt port, it won't reach 10 Gbps., the memory card's speed, the transferring device's performance. Ensuring all components support the higher speed and checking for any bottlenecks can help achieve closer to the maximum transfer rate.

Additional Resources

1. For a video tutorial on the Freewell Pro/Duo Card Reader, please visit Freewell Card Reader.
   

1. Download the Freewell Pro Card Reader Instruction Manual here.
   
2. Download the Freewell Duo Card Reader Instruction Manual here.

Support and Warranty Information

The Freewell Pro/Duo Card Reader comes with a limited lifetime warranty against manufacturing defects. Please register your product here after purchase. For any support issues, contact us via this link.